Appeals & content removal review

Last updated: May 20, 2026

If you are not satisfied with a decision made by MuseNest Club — whether about a billing dispute, content removal, or account action — you have the right to appeal. This page explains the appeal process and our commitment to neutral third-party review.

1.Who can appeal

Fans / subscribers — appealing a refund denial, account suspension, or billing decision.
Creators — appealing a content removal, account restriction, or earnings dispute.
Third parties — appealing a DMCA counter-notice outcome or a content-removal decision where you are the depicted person (not the rights-holder). These are treated separately from standard DMCA appeals — see §5.

2.How to file an appeal

Send your appeal to [email protected] with the subject line "Appeal — [Reference Number]" (use the reference number from the original decision letter). Include:

Your account email address.
The original decision reference number and date.
A clear statement of why you believe the decision was incorrect.
Any additional evidence or context not included in your original complaint.

Appeals must be submitted within 30 days of the original decision date.

3.Appeal review process

Acknowledgement — we will acknowledge receipt of your appeal within 2 business days.
Internal review — your appeal is reviewed by a staff member who was not involved in the original decision.
Decision — we will issue a written appeal decision within 5 business days of acknowledgement.

4.Neutral third-party review

If our internal appeal process does not resolve the dispute to your satisfaction, you may request referral to a neutral third-party mediator or arbitrator. We are committed to making this option available and will cover the cost of neutral third-party mediation — at our expense — for disputes that cannot be resolved internally.

To request third-party review, email [email protected] with the subject line "Third-Party Review Request — [Reference Number]" after receiving your internal appeal decision. We will provide contact information and next steps within 5 business days.

5.Content removal — depicted person vs rights-holder

MuseNest Club distinguishes between two types of content-removal appeals:

DMCA / copyright appeal (rights-holder): If you submitted a DMCA takedown and the creator filed a counter-notice, or if you are a creator disputing a DMCA removal, see the DMCA / report content page for the counter-notice procedure. The statutory 10 business day window applies.
Depicted-person appeal: If you are the person depicted in content — not the copyright holder — and you wish to appeal a removal decision (e.g., a wrongly rejected non-consensual intimate imagery report), use this appeals process. Depicted-person appeals are reviewed independently of any DMCA claims and are not subject to the counter-notice framework. Email [email protected] with the subject line "Depicted Person Appeal".

6.Limitations

The following decisions are not subject to appeal and are final:

Account terminations resulting from confirmed CSAM.
Terminations resulting from human trafficking facilitation.
Fraud-related terminations where law enforcement has been notified.

7.Contact

All appeals: [email protected]